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See How Businesses Are Using Textlocal to Connect With Customers and Boost Sales

Jan 20, 2021

2020 has drastically altered the way businesses operate, making it vital to have an efficient communication strategy in place to deliver critical information and keep customers updated. Over the past few months, we’ve equipped our customers – govt. agencies, educational institutions, hospitals, retailers, corporates, and financial firms – with the right set of communication tools and services to not only sustain remote business operations during tough times, but also promote their business and boost their sales.

In this post, we will discuss how we have helped different businesses during COVID-19. If you would like to know how you can use Textlocal to connect with your customers, please contact our sales team (, and we’ll be happy to help.

Tech Companies Share Critical Alerts
From SMBs to MNCs, a wide range of businesses such as Tech Mahindra, Intel, Schneider Electric and Nihilient depend on Textlocal to share OTPs (via Textlocal APIs) and authorize 2FA for VPNs, send forms and surveys to gather information about WFH options, and share critical system alerts. With the effect of COVID-19 waning, many businesses are also using Textlocal to promote their mobile apps & services, engage with their customers and foster new sales.

Offline and Online Retailers Get Back to Business
To combat lean sales period and drive higher footfalls to in-person stores, retailers such as TTK Prestige, Furlenco, Happily Unmarried and Ruosh are using Textlocal to drive business by reconnecting with their customers, sharing back-to-business messages, sending safety measures and discount offers, and much more.

E-Commerce Businesses Expand their Customer Reach
With e-commerce experiencing a boom in business during COVID-19, businesses like Skechers, Cashify, Elle India and Meesho leveraged Textlocal to send login OTPs, order updates, abandoned cart notifications (via Textlocal APIs), and retarget lost customers by sharing price drop alerts, and upcoming sale/offers.

Hospitals & Diagnostic Labs Provide COVID-19 Related Information
Diagnostic labs and hospitals like Apollo, Yashoda Hospitals, Fernandez Hospitals, and DoctorC are actively promoting and offering their patients online consultations, informing them about COVID-19 test packages, and co-ordinating for their medical needs. Textlocal plays a key role here by helping them send appointment reminders timely, links to online consultations and webinars, and medical prescriptions (via attachments).

Education Institutions Continue to Offer Online Classes
With schools and colleges still closed, hundreds of educational institutions and e-learning platforms like NIIT Foundation, ISB, ICFAI, DPS, and SRM University continue to offer online classes, and use Textlocal to share OTPs to join online zoom classes, mark sheets and reports (via attachments), information about webinars, new courses, and much more.

Banks and NBFCs Offer Financial Aid
In the aftermath of COVID-19, financial firms are offering loans to small businesses and organizations to help them get back in business. Textlocal helps banks and NBFCs send large-scale personalized promotions, timely payment reminders (via Textlocal APIs), critical alerts like credit card approvals and insurance policy changes, and payment receipts (via attachments).

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