See How Businesses are Using Textlocal to Send Effective Crisis Comms and Go Digital During COVID-19
The outbreak of COVID-19 has created an urgent need for crisis communications, remote working, and rapid digitalization. We’ve been helping our customers – govt agencies, educational institutions, NGOs, hospitals, retailers, corporates, media, logistics/delivery companies, and financial firms – send effective communications and go digital. We will discuss a few of these solutions here. If you need any assistance in getting started with these, please reach out to your account manager or our support team (email@example.com), and we’ll be happy to help.
Crisis Communications for Govt Agencies, Social Welfare Organizations, and NGOs
Various govt agencies, and organizations like Southern Railways, Save The Children, and Nirmaan have been using Textlocal to send COVID-19 related informational broadcasts and alerts, collect donations, and respond to FAQs. Public officials and health administrators can send media files, PDFs, images and weblinks via Textlocal SMS, receive enquiries and respond to them, share data collection forms and more. With the full suite of imimobile products, government bodies can even setup virtual contact centers, and provide chat support on WhatsApp (both agent and AI-enabled).
Enable Online Education for Stay-at-home Students
With staff and students at home and classrooms empty, online classes have become the new normal. Hundreds of schools, colleges, and software providers such as iGuru Services, Gait View Technophiles, and Udayat Solutions now support online tutoring, and use Textlocal to send classroom updates, course material (via attachments), OTPs, invitations, and reminders to join online classrooms.
Offline and Online Retailers share Critical Operational Updates
A wide range of retailers – from Sid’s Farm to Subway – have been keeping their customers, employees, and vendors updated with changed operational hours, product stock alerts, and delivery availability via Textlocal. The humble SMS plays a key role in ensuring fulfillment and delivery of essentials such as groceries, vegetables, sanitizers, diapers, and medicines to end users. A few of these retailers even provide on-demand information when they receive SMS queries from customers e.g. A customer can get the local branch opening hours by simply texting in their pin-code.
Helping Hospitals with Remote Consultations
Many hospitals such as Yashoda Hospitals and Fernandez Hospitals have started offering online patient consultations (for limited categories) given the higher levels of risk with in-person consultations. Textlocal plays an integral role in the communication strategy here with timely appointment updates and reminders, online appointment links, COVID-19 related information, and detailed post-consultation surveys. Using eClinic, a product by imimobile, hospitals and healthcare professionals can even offer instant one-to-one video consultations.
Financial Institutes send EMI Deferment Texts and Opt-in Borrowers
Following RBI advisory guidelines, financial firms used Textlocal for sending EMI deferment texts to borrowers and even opting them into the scheme. With Textlocal, banks and NBFCs can seamlessly send large-scale personalized campaigns and provide an easy opt-in mechanism with a missed call number or a virtual number (to receive SMS). Note that SMS has 5x the read-rates of other channels such as email, and is often the most effective way to reach out to customers and stay compliant.
Publishers and Media Organizations go Digital
Daily newspapers like the Deccan Chronicle use Textlocal SMS to share their e-paper weblink, and OTPs to authenticate the reader. With Textlocal shortlinks, publishers can track click rates of their newspapers along with information on who clicked the link and the click timestamp. Some media organizations have also run Textlocal SMS surveys to gauge public sentiment in the current crisis.
Employee, Staff, and Customer Communications
From SMBs to MNCs, restaurants to food delivery apps, schools and colleges to government offices, hospitals to banks, a wide range of businesses and organizations use SMS to keep their stakeholders updated with WFH options, safety precautions, and business continuity plans. E.g. Automobile and battery companies sent tips/information on maintenance during the lockdown period. With reduced support staff in many call centers, several businesses notified their customers of alternate support channels such as chat and mail. HR departments also used inbound SMS and missed call numbers to check in with employees on their health and remote work requirements.
Customer Service & Support Is Realtime and Excellent. We chose Textlocal due to the versatile options in their product, which cover different areas of communication. Customer Service of Textlocal is the best part of the deal; Hassle-free, real-time support and best in reverting to the query without follow up.
We had a Smooth Relationship with Textlocal and no issues in the service. Good Co-ordination and great service by the Textlocal team.
It's been our pleasure that we are connected with TextLocal for the services since long & we are happy to utilize these services, Recently we were looking to send personalized messages because the content of the message was with a link on candidates name and asking some sort of personal information. We approached Textlocal and were told about the "Excel to SMS" feature. We have sent personalized campaigns to 3 lakh+ data and are very happy with the results, all thanks to Textlocal team.
Dashboard is easy to understand and all the necessary functionality is offered. Alerts setting, Reports, API Integration, SMS scheduling is easily done, along with it we can fetch detail reports anytime. Support Team is available to solve the Query.
The team is very much supportive and managed all our projects effectively. They were very responsive and worked fast to touch our target. We hope that you will continue to favour us with your extended support.
Their API service works perfectly. Their customer support picks up the phone and responds to our queries within less than 5 minutes *every single time* and the user interface of the product is simple and once again, just works.
Our experience with Textlocal's E-mail to SMS Gateway service has been very positive - all the way from evaluating the service (received very nice technical sales support to address our key requirements) to adoption (very simple & quick processes + very responsive team that helped us get started quickly) & usage- the service itself has been very reliable so far!!
Easy to use and the SMS campaigns are done swiftly. Batch Scheduling on a specific time has been functioning superbly. Tracking of messages provide a great support to us in analyzing the outcomes.Overall a great experience !
Try us. You will love the Textlocal experience.
Best-in-class SMS Delivery
Get unmatched delivery rates and speeds with our direct telecom operator connectivity and intelligent bulk SMS gateway.
10 test credits on activating your account. Only for business use. No credit card required.