Wowtruck revved up real-time communications with textlocal
Wowtruck, owned by Equitas Technologies Pvt. Ltd. provides simplified and cost-effective last-mile connectivity to its customers, while also enabling truck drivers to grow their business.
The company has a tech platform that integrates mobile messaging to streamline communication and provide real-time tracking, accurate distance and rate calculation.
Wowtruck needed a reliable mobile communications service to provide on-time delivery of critical notifications for real-time customer transactions including bookings and payment status, and pick-up information. Before Textlocal, Wowtruck had collaborated with another SMS provider. However, their business was adversely affected by delayed or non-delivery of real-time alerts leading to customer dissatisfaction, high operational overheads, and loss of market credibility.
“With our customer communication deteriorating, we were left looking for a new vendor. We wanted a solution that could help us ensure our customers got real-time alerts whilst being user friendly. Textlocal’s simple to use UI, easy API integration and highest delivery rates cinched the deal for us.”
— Mandakini Kumari, DGM (IT)
Textlocal provided Wowtruck a comprehensive and powerful messaging platform to easily send timesensitive,
automated SMS alerts to their customers.
Textlocal’s solution involved:
- Integrating their secure and scalable APIs with Wowtruck’s platform to trigger SMS alerts in real-time for booking confirmation and pick up information.
- Leveraging their multi-operator connectivity and robust & redundant infrastructure for best-in-class delivery of time-sensitive SMS
- Providing granular reports on delivery percentage, invalid mobile numbers, click rates, device characteristics, etc.
- Comprehensive API documentation helped in seamless integration.
- On-time delivery of critical notifications for real-time customer transactions
- Reduced overhead costs due to fewer trips for pick-ups
- Improved customer satisfaction and brand credibility
“Thanks to Textlocal, our customers and drivers are now kept current with the real-time status. The kind of problems we were facing earlier, we just have not faced with Textlocal. So, now we
rely only on Textlocal for our transactional messages.”
— Mandakini Kumari, DGM (IT)
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Our experience with Textlocal's E-mail to SMS Gateway service has been very positive - all the way from evaluating the service (received very nice technical sales support to address our key requirements) to adoption (very simple & quick processes + very responsive team that helped us get started quickly) & usage- the service itself has been very reliable so far!!
Easy to use and the SMS campaigns are done swiftly. Batch Scheduling on a specific time has been functioning superbly. Tracking of messages provide a great support to us in analyzing the outcomes. Overall a great experience !
Try us. You will love the Textlocal experience.
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