WhatsApp is India’s leading messaging application, making it an effective customer engagement channel for small and large businesses across different industries. As a verified WhatsApp Business solution provider, we can help you seamlessly integrate WhatsApp Business APIs and deliver superior customer engagement.
Multiple surveys indicate that customers now turn to messaging across the entire customer journey and expect real-time updates, faster response times, and smarter resolutions. Our WhatsApp Business API solution delivers these by enabling businesses to automate notifications & alerts, configure a media-rich 2-way communication channel, and quickly build and launch customer journeys on WhatsApp.
Automate Transactional Notifications & Product Updates
Reach your customers on their favorite messaging app and get better read and response rates for your transactional notifications, product and service updates, alerts, OTPs and more! Textlocal offers you comprehensive APIs to quickly integrate and trigger WhatsApp messages from your backend systems, CRM applications, mobile applications, or any other software.
- Go beyond 160 characters. With a 1024-character limit, WA messages deliver a lot more information than SMS. Businesses find it more cost-effective to send regional language texts and lengthier updates (e.g. ticket details) via WhatsApp.
- International reach made easy. WhatsApp allows you to reach customers across 180 countries easily and affordably with a single number and account. Get rid of local regulation complexities!
- Share media-rich texts, containing audio files, video files, documents, images, or location. The use cases are limitless – Businesses can now offer superior customer experience by sharing insurance policy statements, invoices, product demos, delivery location and other files over WA.
How can your business use WhatsApp transactional notifications?
For a quick demo, WhatsApp “Hi” to +91-40-30858603
Provide Real-time Customer Support
WhatsApp empowers businesses to provide real-time 2-way customer support with cost-effective “session” messages. Messages sent by the business within 24 hours of receiving a message are classified as “session” messages.
Implement conversational messaging for providing customer service by integrating our APIs to send and receive messages. Alternatively, contact us to know more about our enterprise-grade, omni-channel chat platform IMIchat. We also deliver powerful AI-assisted bots to automate customer service.
Quickly automate customer journeys on WhatsApp
Add WhatsApp Business Solution to your customer communications mix and automate end-to-end customer journeys in minutes with IMIconnect. Embrace a communications strategy that targets customer touchpoints through the customer lifecycle.
- Our easy-to-use flow builder (shown below) offers 20+ pre-built nodes and 10+ channels out-of-the-box for interactive communication automation and to help you engage with customers 10x faster.
- Fall back on SMS for your time-sensitive messages if a customer is not online. Easily set this up using our visual flow builder.
- Automate inbound queries and enable conversational customer engagement using our integrated NLP and AI capabilities. Get access to 15+ pre-built NLP functions on chatbots such as date/time recognition, sentiment analysis and more.
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Merry Christmas & a happy and prosperous New Year!
Trusted By Over 225,000 Businesses
The team is very much supportive and managed all our projects effectively. They were very responsive and worked fast to touch our target. We hope that you will continue to favour us with your extended support.
Their API service works perfectly. Their customer support picks up the phone and responds to our queries within less than 5 minutes *every single time* and the user interface of the product is simple and once again, just works.
Our experience with Textlocal's E-mail to SMS Gateway service has been very positive - all the way from evaluating the service (received very nice technical sales support to address our key requirements) to adoption (very simple & quick processes + very responsive team that helped us get started quickly) & usage- the service itself has been very reliable so far!!
Easy to use and the SMS campaigns are done swiftly. Batch Scheduling on a specific time has been functioning superbly. Tracking of messages provide a great support to us in analyzing the outcomes.Overall a great experience !
Try us. You will love the Textlocal experience.
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