As a trusted business communications platform, we take continued availability of our services seriously. As the COVID-19 outbreak continues to spread in India, we wanted to reach out and let you know that we are committed to delivering our services uninterrupted and help you reach your end customers effectively.
Our platforms and services continue to be fully operational – Textlocal has a tested business continuity plan (BCP) in place to ensure our employees can work efficiently from remote locations for as long as the situation demands. We are also monitoring our technical systems and processes 24x7 and have fail-safes in place to ensure business continuity. At a critical time like this, we’d like to reassure you that you can count on us.
We understand that SMS plays a key role in customer communications for many businesses, especially in times of a crisis. If you need any assistance in sending messages or configuring short/long codes to receive SMS, please reach out to our support team at firstname.lastname@example.org and we’ll be happy to help.
Now, more than ever, we’re seeing the importance of communication to unlock access to help, share verified information, and resources as we support each other through this difficult time. On behalf of the entire team here at Textlocal, we’d like to convey that we are committed to doing our part to aid our customers during this crisis.
Customer Service & Support Is Realtime and Excellent. We chose Textlocal due to the versatile options in their product, which cover different areas of communication. Customer Service of Textlocal is the best part of the deal; Hassle-free, real-time support and best in reverting to the query without follow up.
We had a Smooth Relationship with Textlocal and no issues in the service. Good Co-ordination and great service by the Textlocal team.
It's been our pleasure that we are connected with TextLocal for the services since long & we are happy to utilize these services, Recently we were looking to send personalized messages because the content of the message was with a link on candidates name and asking some sort of personal information. We approached Textlocal and were told about the "Excel to SMS" feature. We have sent personalized campaigns to 3 lakh+ data and are very happy with the results, all thanks to Textlocal team.
Dashboard is easy to understand and all the necessary functionality is offered. Alerts setting, Reports, API Integration, SMS scheduling is easily done, along with it we can fetch detail reports anytime. Support Team is available to solve the Query.
The team is very much supportive and managed all our projects effectively. They were very responsive and worked fast to touch our target. We hope that you will continue to favour us with your extended support.
Their API service works perfectly. Their customer support picks up the phone and responds to our queries within less than 5 minutes *every single time* and the user interface of the product is simple and once again, just works.
Our experience with Textlocal's E-mail to SMS Gateway service has been very positive - all the way from evaluating the service (received very nice technical sales support to address our key requirements) to adoption (very simple & quick processes + very responsive team that helped us get started quickly) & usage- the service itself has been very reliable so far!!
Easy to use and the SMS campaigns are done swiftly. Batch Scheduling on a specific time has been functioning superbly. Tracking of messages provide a great support to us in analyzing the outcomes.Overall a great experience !
Try us. You will love the Textlocal experience.
Best-in-class SMS Delivery
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