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How to Register a DND Complaint

Unsolicited SMS and calls can be frustrating, especially when you’re already registered for DND. You can file a DND complaint to avoid such spam SMS/Calls. Simply follow the below steps to register a complaint-

1. Register the complaint from the phone on which unsolicited communication has been received

2. Register the complaint within three days of receipt of the unsolicited commercial communication

CALL 1909

Convey the following details

a. Particulars of telemarketer
b. Sender number or Sender ID
c. Date & time of message received d. Message content

TEXT to 1909

Convey the following details

<Unsolicited Message Content>, <Sender number/ID>, <Message Time and Date>

A unique complaint number will be provided and you’ll be informed of the action taken within 7 days

Why let DND filters come between you and your customers?

Allow your customers to opt-in and receive all your messages

An opt-in list or a subscription list is a database of customers interested in hearing directly from you. By explicitly opting in to your messages, these customers will receive all your messages – promotional and transactional – irrespective of their DND preference. Textlocal myDND manager updates the subscription list for you based on inbound START/STOP requests from your customers.

Opt – Out

Offer your audience an easy way to opt-out from receiving your text. Include a simple opt-out option regularly in your texts. Always ensure you make it clear to your customers that they can stop receiving messages from you at any time (Eg: To optout: SMS STOP to 9220592205). This will also help in refining your prospect list as well.

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Customer Service & Support Is Realtime and Excellent. We chose Textlocal due to the versatile options in their product, which cover different areas of communication. Customer Service of Textlocal is the best part of the deal; Hassle-free, real-time support and best in reverting to the query without follow up.


★★★★★

We had a Smooth Relationship with Textlocal and no issues in the service. Good Co-ordination and great service by the Textlocal team.


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It's been our pleasure that we are connected with TextLocal for the services since long & we are happy to utilize these services, Recently we were looking to send personalized messages because the content of the message was with a link on candidates name and asking some sort of personal information. We approached Textlocal and were told about the "Excel to SMS" feature. We have sent personalized campaigns to 3 lakh+ data and are very happy with the results, all thanks to Textlocal team.


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Dashboard is easy to understand and all the necessary functionality is offered. Alerts setting, Reports, API Integration, SMS scheduling is easily done, along with it we can fetch detail reports anytime. Support Team is available to solve the Query.


★★★★★

The team is very much supportive and managed all our projects effectively. They were very responsive and worked fast to touch our target. We hope that you will continue to favour us with your extended support.


Saritha

★★★★★

Their API service works perfectly. Their customer support picks up the phone and responds to our queries within less than 5 minutes *every single time* and the user interface of the product is simple and once again, just works.


Vaidy Bala

★★★★★

Our experience with Textlocal's E-mail to SMS Gateway service has been very positive - all the way from evaluating the service (received very nice technical sales support to address our key requirements) to adoption (very simple & quick processes + very responsive team that helped us get started quickly) & usage- the service itself has been very reliable so far!!


Intel Corp.

★★★★★

Easy to use and the SMS campaigns are done swiftly. Batch Scheduling on a specific time has been functioning superbly. Tracking of messages provide a great support to us in analyzing the outcomes.Overall a great experience !


Deepika Radhu

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