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How to Register a DND Complaint

Unsolicited SMS and calls can be frustrating, especially when you’re already registered for DND. You can file a DND complaint to avoid such spam SMS/Calls. Simply follow the below steps to register a complaint-

1. Register the complaint from the phone on which unsolicited communication has been received

2. Register the complaint within three days of receipt of the unsolicited commercial communication

CALL 1909

Convey the following details

a. Particulars of telemarketer
b. Sender number or Sender ID
c. Date & time of message received d. Message content

TEXT to 1909

Convey the following details

<Unsolicited Message Content>, <Sender number/ID>, <Message Time and Date>

A unique complaint number will be provided and you’ll be informed of the action taken within 7 days

Why let DND filters come between you and your customers?

Allow your customers to opt-in and receive all your messages

An opt-in list or a subscription list is a database of customers interested in hearing directly from you. By explicitly opting in to your messages, these customers will receive all your messages – promotional and transactional – irrespective of their DND preference. Textlocal myDND manager updates the subscription list for you based on inbound START/STOP requests from your customers.

Opt – Out

Offer your audience an easy way to opt-out from receiving your text. Include a simple opt-out option regularly in your texts. Always ensure you make it clear to your customers that they can stop receiving messages from you at any time (Eg: To optout: SMS STOP to 9220592205). This will also help in refining your prospect list as well.

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