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Operators are live with template scrubbing and messages that do not match templates already approved in DLT will be blocked. We strongly recommend you to apply all necessary templates in DLT platforms immediately. Please see the detailed process to register templates in DLT platforms in Step 1 below.

Adding DLT templates in Textlocal platform: After your templates are approved in the DLT platforms, please add these templates and template ID in your Textlocal account. Please see the detailed process in Step 2 below. Please note that due to an unusually high number of templates applied from March 8, template approvals are delayed. We are trying to clear the backlog as quickly as we can.

We’ve listed below the best practices for creating and using templates to send SMS in Textlocal to avoid any disruption in your SMS traffic:

  1. Message content, category and template ID must exactly match the templates approved in DLT platform
    • The message content you have added in Textlocal should not have extra/missing spaces or new lines.
    • All templates added in Textlocal must be added with message category and template ID.
    • All approved templates without template ID/message category in your account have been rejected. You can access all your rejected templates in your account. Please add DLT template IDs and message category for templates you wish to use and apply again in your Textlocal account.
  2. DLT variables
    • The syntax of variables is different in DLT and Textlocal. Please use the relevant syntax when adding templates in each platform. See how to add templates in Textlocal here.
      Eg: An OTP template will look like “Your OTP is {#var#}” in DLT platforms and “Your OTP is %%|text^{“inputtype” : “text”, “maxlength” : “6”}%%” in Textlocal.
    • The maximum character limit for a DLT variable is 30 (as mandated by operators). If you wish to send Textlocal shortlinks, please use 2 DLT variables ({#var#}{#var#}).
  3. We recommend testing your added DLT templates with a single send to your mobile number before scheduling a bulk send: Log in to Textlocal > Click Send > Click Send Text Messages > Select the template you want to use from the dropdown > Select the Sender Name you added for this template in DLT > Add your phone number in the Paste List > Send Message.

If you have not yet registered on DLT, please do so immediately following the process given here.

Note: The DLT portals are maintained and supported by respective telecom operators. Textlocal staff do not have access to your DLT information like template content, template ID, Registration ID etc.

Step 1 – Template Registration Process in the DLT Platforms

For VILPOWER/BSNL DLT Platforms: View the VILPOWER/BSNL DLT Template registration guide 

    • Select Template > Content Template > Add
    • Choose Template type of communication – Promotional / Transactional / Service Implicit / Service Explicit. Know more here.
    • Select a Category from the drop-down list (Only for Promotional/Service Explicit Category)
    • Search and select all Headers that you would want to use with this template
    • Select Consent Template from the drop-down list (Optional)
    • Add a Template Name and select the template message type – Text/Unicode
    • Add the template content in the ‘template content’ text box and click Save

For Videocon DLT Platform: View the Videocon DLT Template registration guide 

    • Select Template > Add New Template
    • Add a Template Name
    • Choose Communication type as SMS
    • Choose Content Type– Promotional / Transactional / Service Implicit / Service Explicit. Know more here.
    • Select Consent Template ID from the drop-down list (Optional)
    • Select a Content Category from the drop-down list (Only for Promotional/Service Explicit Category)
    • Add the template content in the ‘template content’ text box > Get and enter OTP > Click Submit

For Jio DLT Platform: View the Jio DLT Template registration guide 

    • Select Template > Content Template Registration
    • Choose the Template type of communication – Promotional / Transactional / Service Inferred / Service Explicit. Know more here
    • Choose template type as SMS
    • Select a Category from the drop-down list (Only for Promotional and Service Explicit type)
    • Select Consent ID from the drop-down list (Optional)
    • Search and select all Headers that you would want to use with this template
    • Add the template content in the ‘template content’ text box and click Submit

Note

  • For your transactional templates select the ‘Service Implicit / Service Inferred’ category. ‘Transactional’ category templates are reserved for bank OTPs only.
  • You can select multiple headers for a template. Ensure all headers that are required for the template are selected during the creation of the content template.
  • According to new guidelines shared by operators, all content templates must include your brand name/complete business name/trademark in the message footer. Content templates that do not include brand names will be rejected after 31st October, 2020. See how to add brand names to your templates.

Video Explainer: Template Registration Process on DLT and Textlocal Platforms

Step 2 – Template Registration Process in the Textlocal Portal

Creating templates in the Textlocal portal

  • Log in to Textlocal UI Portal with your registered email ID and password
  • Under the Send tab, Select ‘Templates & Drafts’
  • Click ‘Request new template’
  • On the new message template page
    • Add the Title, registered DLT Template ID
    • Select the Category, Sender ID (headers) associated with the templates and language of the template – Templates in regional languages will be treated as Unicode templates.
    • Copy the DLT approved content in the ‘Message’ text box
    • Replace all variables in the DLT template with restricted template items, as required. Know more here
    • Click ‘Request new template’ to confirm the creation of the template
  • On approval, the template can be used to send messages from Textlocal. You can check the approval status of the template created in Textlocal platform in the ‘Templates & Drafts page’.

Sending templates via the API

  • Textlocal checks your messages against all your approved templates and passes the message with the associated DLT template ID only if it is an exact match with any of the approved templates in your account.
  • Please pass your approved numeric sender ID in the mandatory “sender” parameter in the API request. All API requests without a valid sender name will be rejected.

Sending templates via UI

  • Under the send tab click ‘Send Text Messages’
  • Select the group or individual contacts that you want to receive your message
  • Select the registered template from the ‘Templates’ dropdown
  • Select the required sender ID (headers) from the dropdown
  • Fill any restricted template items which appear as text boxes.
  • Click ‘Send Message’ to send the message

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