WhatsApp Business API
Deliver exceptional customer experience by integrating our WhatsApp Business solution
Easily connect with your customers through WhatsApp
With the WhatsApp Business solution, customers can contact your business via the same means they contact their friends and family. WhatsApp Business lets your business connect with over 1.5 billion users across 180 countries in a simple, reliable and secure way.
Multiple surveys indicate that customers now want businesses to provide them superior customer experience including real-time communications, faster response times, and smarter resolutions. We can help you seamlessly integrate WhatsApp Business to drive customer engagement through intelligent, context-aware messaging.
Automate customer updates and support
Provide your customers with important account and service updates, order notifications, appointment reminders and more by automating Whatsapp messages from any software, application, or CRM. Trigger messaging either from backend system events or as responses to incoming messages.
Reduce operational costs by using automated responses to routine customer queries (such as balance enquiries) or by using powerful AI-assisted bots to answer and assist your customers, all through the channel they’re familiar with the most – WhatsApp.
Create seamless WhatsApp customer journeys in minutes
Create WhatsApp Business journeys within minutes by leveraging our drag-and-drop flow builder to create, set-up and deploy end-to-end communication flows.
A communication flow that takes months to code using programming intensive approaches today can be built and launched within minutes using IMIconnect.
See how you can use WhatsApp Business API
Richer Proactive Engagement
Address various customer touch-points by sending media-rich, real-time notifications on purchases, account updates and reminders
Seamless Customer Service
Assist customers by instantly responding to FAQs and enabling conversational messaging capabilities on WhatsApp (using chatbots or live support)
Gather information and valuable feedback from your customers with ease
Enable Smarter Customer Experiences with IMIconnect
Faster Time to Market
Automate end-to-end customer journeys using our Visual Flow Builder and start engaging with customers 10x faster. Our visual flow builder offers 20+ pre-built nodes for interactive communication automation
AI-powered Conversational Engagement
Enable conversational customer engagement using our integrated NLP and AI capabilities. Get access to 15+ pre-built NLP functions on chatbots such as date/time recognition, sentiment analysis and more.
Unified Messaging API
Easily integrate and deploy messaging on 10+ channels out-of-the-box with our multi-channel API and interact with your customers anywhere in the world.
Track message status using real-time delivery and read receipts. Intelligently fallback to SMS or other channels for delivering time-sensitive messages.
Trusted By Over 225,000 Businesses
The team is very much supportive and managed all our projects effectively. They were very responsive and worked fast to touch our target. We hope that you will continue to favour us with your extended support.
Their API service works perfectly. Their customer support picks up the phone and responds to our queries within less than 5 minutes *every single time* and the user interface of the product is simple and once again, just works.
Our experience with Textlocal's E-mail to SMS Gateway service has been very positive - all the way from evaluating the service (received very nice technical sales support to address our key requirements) to adoption (very simple & quick processes + very responsive team that helped us get started quickly) & usage- the service itself has been very reliable so far!!
Easy to use and the SMS campaigns are done swiftly. Batch Scheduling on a specific time has been functioning superbly. Tracking of messages provide a great support to us in analyzing the outcomes. Overall a great experience !
Try us. You will love the Textlocal experience.
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Get unmatched delivery rates and speeds with our direct telecom operator connectivity and intelligent bulk SMS gateway.
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