WhatsApp Business API
Build more interactive customer experiences on the world’s most popular messaging app
Easily connect with your customers through WhatsApp
With the WhatsApp Business solution, customers can contact your business via the same means they contact their friends and family. WhatsApp Business lets your business connect with over 2 billion users across 180 countries in a simple, reliable and secure way.
Multiple surveys indicate that customers now want businesses to provide them superior customer experience including real-time communications, faster response times, and smarter resolutions. We can help you seamlessly integrate WhatsApp Business to drive customer engagement through intelligent, context-aware messaging.
Automate transactional notifications & product updates
Reach your customers on their favorite messaging app and get better read and response rates for your transactional notifications, product and service updates, alerts, OTPs and more! Textlocal offers you comprehensive WhatsApp Business APIs to quickly integrate and trigger WhatsApp messages from your backend systems, CRM applications, mobile applications, or any other software.
- Go beyond 160 characters. With a 1024-character limit, WhatsApp messages deliver a lot more information than SMS. Businesses find it more cost-effective to send regional language texts and lengthier updates (e.g. ticket details) via WhatsApp.
- International reach made easy. WhatsApp allows you to reach customers across 180 countries easily and affordably with a single number and account. Get rid of local regulation complexities!
- Share media-rich texts, containing audio files, video files, documents, images, or location. The use cases are limitless – Businesses can now offer superior customer experience by sharing insurance policy statements, invoices, product demos, delivery location and other files over WhatsApp.
Provide seamless customer self-service
WhatsApp Business Solution empowers businesses to provide real-time 2-way customer support with cost-effective “session” messages. Messages sent by the business within 24 hours of receiving a message are classified as “session” messages.
Implement conversational messaging for providing customer service by integrating our APIs to send and receive messages. Reduce operational costs by using automated responses to routine customer queries (such as balance enquiries) or by using powerful AI-assisted bots to answer and assist your customers, all through the channel they’re familiar with the most – WhatsApp.
Create seamless WhatsApp customer journeys in minutes
Create WhatsApp Business journeys within minutes by leveraging our drag-and-drop flow builder to create, set-up and deploy end-to-end communication flows.
A communication flow that takes months to code using programming intensive approaches today can be built and launched within minutes using IMIconnect.
For a quick demo, WhatsApp “Hi” to +91-40-30858603
See how you can use WhatsApp Business API
Richer Proactive Engagement
Address various customer touch-points by sending media-rich, real-time notifications on purchases, account updates and reminders
Seamless Customer Service
Assist customers by instantly responding to FAQs and enabling conversational messaging capabilities on WhatsApp (using chatbots or live support)
Gather information and valuable feedback from your customers with ease
Enable Smarter Customer Experiences with our WhatsApp Business Solution
Faster Time to Market
Automate end-to-end customer journeys using our Visual Flow Builder and start engaging with customers 10x faster. Our visual flow builder offers 20+ pre-built nodes for interactive communication automation
AI-powered Conversational Engagement
Enable conversational customer engagement using our integrated NLP and AI capabilities. Get access to 15+ pre-built NLP functions on chatbots such as date/time recognition, sentiment analysis and more.
Unified Messaging API
Easily integrate and deploy messaging on 10+ channels out-of-the-box with our multi-channel API and interact with your customers anywhere in the world.
Track message status using real-time delivery and read receipts. Intelligently fallback to SMS or other channels for delivering time-sensitive messages.
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Best-in-class SMS Delivery
Get unmatched delivery rates and speeds with our direct telecom operator connectivity and intelligent bulk SMS gateway.
10 test credits on activating your account. Only for business use. No credit card required.