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WhatsApp Business API

Build more interactive customer experiences on the world’s most popular messaging app

Easily connect with your customers through WhatsApp

With the WhatsApp Business solution, customers can contact your business via the same means they contact their friends and family. WhatsApp Business lets your business connect with over 2 billion users across 180 countries in a simple, reliable and secure way.

Multiple surveys indicate that customers now want businesses to provide them superior customer experience including real-time communications, faster response times, and smarter resolutions. We can help you seamlessly integrate WhatsApp Business to drive customer engagement through intelligent, context-aware messaging.

Automate transactional notifications & product updates

Reach your customers on their favorite messaging app and get better read and response rates for your transactional notifications, product and service updates, alerts, OTPs and more! Textlocal offers you comprehensive WhatsApp Business APIs to quickly integrate and trigger WhatsApp messages from your backend systems, CRM applications, mobile applications, or any other software.

  • Go beyond 160 characters. With a 1024-character limit, WhatsApp messages deliver a lot more information than SMS. Businesses find it more cost-effective to send regional language texts and lengthier updates (e.g. ticket details) via WhatsApp.
  • International reach made easy. WhatsApp allows you to reach customers across 180 countries easily and affordably with a single number and account. Get rid of local regulation complexities!
  • Share media-rich texts, containing audio files, video files, documents, images, or location. The use cases are limitless – Businesses can now offer superior customer experience by sharing insurance policy statements, invoices, product demos, delivery location and other files over WhatsApp.

Provide seamless customer self-service

WhatsApp Business Solution empowers businesses to provide real-time 2-way customer support with cost-effective “session” messages. Messages sent by the business within 24 hours of receiving a message are classified as “session” messages.

Implement conversational messaging for providing customer service by integrating our APIs to send and receive messages. Reduce operational costs by using automated responses to routine customer queries (such as balance enquiries) or by using powerful AI-assisted bots to answer and assist your customers, all through the channel they’re familiar with the most – WhatsApp.

Create seamless WhatsApp customer journeys in minutes

Create WhatsApp Business journeys within minutes by leveraging our drag-and-drop flow builder to create, set-up and deploy end-to-end communication flows.

A communication flow that takes months to code using programming intensive approaches today can be built and launched within minutes using IMIconnect.

For a quick demo, WhatsApp “Hi” to +91-40-30858603

See how you can use WhatsApp Business API

Richer Proactive Engagement

Address various customer touch-points by sending media-rich, real-time notifications on purchases, account updates and reminders

Seamless Customer Service

Assist customers by instantly responding to FAQs and enabling conversational messaging capabilities on WhatsApp (using chatbots or live support)

Collect Feedback

Gather information and valuable feedback from your customers with ease

Enable Smarter Customer Experiences with our WhatsApp Business Solution

Faster Time to Market

Automate end-to-end customer journeys using our Visual Flow Builder and start engaging with customers 10x faster. Our visual flow builder offers 20+ pre-built nodes for interactive communication automation

AI-powered Conversational Engagement

Enable conversational customer engagement using our integrated NLP and AI capabilities. Get access to 15+ pre-built NLP functions on chatbots such as date/time recognition, sentiment analysis and more.

Unified Messaging API

Easily integrate and deploy messaging on 10+ channels out-of-the-box with our multi-channel API and interact with your customers anywhere in the world.

Intelligent Fallback

Track message status using real-time delivery and read receipts. Intelligently fallback to SMS or other channels for delivering time-sensitive messages.

Download our eGuide to WhatsApp Business API

Learn how the WhatsApp Business API helps you build an anytime, anywhere service experience. Understand the main features and use cases to see the benefits of this new innovative communication channel.

Trusted By Over 225,000 Businesses

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Easy and Powerful

Effortlessly send powerful bulk SMS communications from our easy-to-use web interface and comprehensive & flexible APIs.

Best-in-class SMS Delivery

Get unmatched delivery rates and speeds with our direct telecom operator connectivity and intelligent bulk SMS gateway.

Fanatic Customer Support

Whether it's detailed demos, API integrations or bespoke requests, we're always there to help you. We're rated 4.8/5 on Trustpilot.

One Place For All SMS Needs

Send promotional or transactional SMS via web UI, APIs & plugins, receive SMS & missed call hits, set up tiered accounts & more!

10 test credits on activating your account. Only for business use. No credit card required.