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WhatsApp Business API

Deliver exceptional customer experience by integrating our WhatsApp Business API

Easily connect with your customers through WhatsApp

With the WhatsApp Business solution, customers can contact your business via the same means they contact their friends and family. WhatsApp Business lets your business connect with over 2 billion users across 180 countries in a simple, reliable and secure way.

Multiple surveys indicate that customers now want businesses to provide them superior customer experience including real-time communications, faster response times, and smarter resolutions. We can help you seamlessly integrate WhatsApp Business to drive customer engagement through intelligent, context-aware messaging.

Automate transactional notifications & product updates

Reach your customers on their favorite messaging app and get better read and response rates for your transactional notifications, product and service updates, alerts, OTPs and more! Textlocal offers you comprehensive WhatsApp Business APIs to quickly integrate and trigger WhatsApp messages from your backend systems, CRM applications, mobile applications, or any other software.

  • Go beyond 160 characters. With a 1024-character limit, WhatsApp messages deliver a lot more information than SMS. Businesses find it more cost-effective to send regional language texts and lengthier updates (e.g. ticket details) via WhatsApp.
  • International reach made easy. WhatsApp allows you to reach customers across 180 countries easily and affordably with a single number and account. Get rid of local regulation complexities!
  • Share media-rich texts, containing audio files, video files, documents, images, or location. The use cases are limitless – Businesses can now offer superior customer experience by sharing insurance policy statements, invoices, product demos, delivery location and other files over WhatsApp.

Provide real-time customer support

WhatsApp Business Solution empowers businesses to provide real-time 2-way customer support with cost-effective “session” messages. Messages sent by the business within 24 hours of receiving a message are classified as “session” messages.

Implement conversational messaging for providing customer service by integrating our APIs to send and receive messages. Reduce operational costs by using automated responses to routine customer queries (such as balance enquiries) or by using powerful AI-assisted bots to answer and assist your customers, all through the channel they’re familiar with the most – WhatsApp.

Create seamless WhatsApp customer journeys in minutes

Create WhatsApp Business journeys within minutes by leveraging our drag-and-drop flow builder to create, set-up and deploy end-to-end communication flows.

A communication flow that takes months to code using programming intensive approaches today can be built and launched within minutes using IMIconnect.

For a quick demo, WhatsApp “Hi” to +91-40-30858603

See how you can use WhatsApp Business API

Richer Proactive Engagement

Address various customer touch-points by sending media-rich, real-time notifications on purchases, account updates and reminders

Seamless Customer Service

Assist customers by instantly responding to FAQs and enabling conversational messaging capabilities on WhatsApp (using chatbots or live support)

Collect Feedback

Gather information and valuable feedback from your customers with ease

Enable Smarter Customer Experiences with our WhatsApp Business Solution

Faster Time to Market

Automate end-to-end customer journeys using our Visual Flow Builder and start engaging with customers 10x faster. Our visual flow builder offers 20+ pre-built nodes for interactive communication automation

AI-powered Conversational Engagement

Enable conversational customer engagement using our integrated NLP and AI capabilities. Get access to 15+ pre-built NLP functions on chatbots such as date/time recognition, sentiment analysis and more.

Unified Messaging API

Easily integrate and deploy messaging on 10+ channels out-of-the-box with our multi-channel API and interact with your customers anywhere in the world.

Intelligent Fallback

Track message status using real-time delivery and read receipts. Intelligently fallback to SMS or other channels for delivering time-sensitive messages.

Trusted By Over 225,000 Businesses

★★★★★

Customer Service & Support Is Realtime and Excellent. We chose Textlocal due to the versatile options in their product, which cover different areas of communication. Customer Service of Textlocal is the best part of the deal; Hassle-free, real-time support and best in reverting to the query without follow up.


★★★★★

We had a Smooth Relationship with Textlocal and no issues in the service. Good Co-ordination and great service by the Textlocal team.


★★★★★

It's been our pleasure that we are connected with TextLocal for the services since long & we are happy to utilize these services, Recently we were looking to send personalized messages because the content of the message was with a link on candidates name and asking some sort of personal information. We approached Textlocal and were told about the "Excel to SMS" feature. We have sent personalized campaigns to 3 lakh+ data and are very happy with the results, all thanks to Textlocal team.


★★★★★

Dashboard is easy to understand and all the necessary functionality is offered. Alerts setting, Reports, API Integration, SMS scheduling is easily done, along with it we can fetch detail reports anytime. Support Team is available to solve the Query.


★★★★★

The team is very much supportive and managed all our projects effectively. They were very responsive and worked fast to touch our target. We hope that you will continue to favour us with your extended support.


Saritha

★★★★★

Their API service works perfectly. Their customer support picks up the phone and responds to our queries within less than 5 minutes *every single time* and the user interface of the product is simple and once again, just works.


Vaidy Bala

★★★★★

Our experience with Textlocal's E-mail to SMS Gateway service has been very positive - all the way from evaluating the service (received very nice technical sales support to address our key requirements) to adoption (very simple & quick processes + very responsive team that helped us get started quickly) & usage- the service itself has been very reliable so far!!


Intel Corp.

★★★★★

Easy to use and the SMS campaigns are done swiftly. Batch Scheduling on a specific time has been functioning superbly. Tracking of messages provide a great support to us in analyzing the outcomes.Overall a great experience !


Deepika Radhu

Try us. You will love the Textlocal experience.

Easy and Powerful

Effortlessly send powerful bulk SMS communications from our easy-to-use web interface and comprehensive & flexible APIs.

Best-in-class SMS Delivery

Get unmatched delivery rates and speeds with our direct telecom operator connectivity and intelligent bulk SMS gateway.

Fanatic Customer Support

Whether it's detailed demos, API integrations or bespoke requests, we're always there to help you. We're rated 4.8/5 on Trustpilot.

One Place For All SMS Needs

Send promotional or transactional SMS via web UI, APIs & plugins, receive SMS & missed call hits, set up tiered accounts & more!

10 test credits on activating your account. Only for business use. No credit card required.